DON'T STOP LOVING
This is dedicated to all the confused souls in the world who have at some point of time in life suffered from a broken heart.
My friend today asked me as to how should she move on knowing that she may never find love that had lasted her so many years, sometimes we experience it in more ways that the number of years, in small moments ,but the experience is so rich and fulfilling that the memory stretches for eternity…
Yet even with these caveats, some people seem better able to dust themselves off and heal easier than do others. While there are those who jump start their way to future happiness rather than staying stuck.
Because relationships are no longer essential for our survival (girl’s perspective) (you can pay your own bills, drive around ,buy your own huse/car etc.), many women are choosing not to pursue another relationship. I know so many women who choose to stay single and become absolutely averse to mankind coz of a bitter experience with their husbands/partners or father.
Hence, protecting themselves from future heartbreak. But I dare say that this kind of behaviour is much worse as it elevates the pain to a higher level than it deserves. This is a mindset of avoiding risk/heartbreak . This choice (yes, it is a choice) will protect you from the pain of another failed relationship but it also stops you from experiencing the joy of another relationship.
I am one of those who has cherished the good memories but admits that the comparison does fill in especially when you have matured through the course of a relationship.
For every relationship that has caused pain in my life, I have wonderful memories of exciting adventures, thrilling intimacies, comforting companionship, shared goals, etc.
Would I have missed any of these positive things because of the emotional pain? Do moms not have a second child because of the memory of the pregnancy, the pain of childbirth and being sleep deprived during the many months of infancy? Life without risk may be safer but oh so very limiting. Think of all the good times you are missing right now in your life because you are choosing to not move on.
So my answer to her and a whole lot of others is baggage happens with every individual but why deprive yourself of the love ….
Like they say “It’s better to have loved and lost than to never have loved at all”
Saturday, October 9, 2010
Wednesday, February 10, 2010
Dirty tricks guests play....
Todays complaint handling with a customer reminded me of my fond days at the TAJ $ Radisson...Guests usually corner the most well dressed person in the staff...all modesty was always me;-) ..apparently, it's my duty to listen. Sometimes I get the impression they think I'm somehow to blame.
I don't mind, though. Bad service stories are fascinating. But often, as I hear the teller describe how the entire hotel staff conspired to ruin her stay, I see a different side. I see employees trying to help, and I see guests getting in the way. And I can't help but think that if travelers had a bit more insight into how hotels worked, they'd have more time to enjoy their trips. And I'd have more fun at cocktail parties.
Complaints are good, I always thought to myself but what gets sticky is when a customer tries to play dirty during sales calls and manipulates the boss and me (two parties) so one would succumb to pressure(my boss)and the customer wud get the benefit of a good rate..only if my boss had better sense & not think i was in it to loot him.But if you set expectations the hotel can't meet, such as a lake view without telling em the lake dries up in April ..u're in 4 trouble.., resist the temptation to shift the blame.
Yes, it feels good to unload on friends, colleagues and random strangers, but repetition heightens feelings of victimization, and chances are they're not listening anyway. If the issue is minor, speak to the front desk. If it's significant, ask for the duty manager. If tears and family heirlooms are involved, contact the general manager. If there's blood, call 911.
Now i work for a stand alone,undoubtedly the responsibility is immense,the free time =Nil ,position better.salary= I deserve better...but the owners are great,the politics still looms heavy but the good part is its a non-transferable job ..and i can stay put in apni dilli...
Hotels/Reputed Restaurants will go to great lengths to appease guests, but it's kind of hard if you're throwing furniture or lunging at our throat. Ladies are discouraged from standing sullenly aside while their husband complains, uttering little huffs to convey feelings about their husband (wimp) and the manager (moron). Gentlemen, no need to inform us of your net worth, company balance sheet, (as i never get a portion anyway),shoe size or number of Twitter followers. By virtue of being dissatisfied, you're important enough.
The other day a lady told me concierge saying she left her glares at the concierge counter and the girl flicked it..Poor girl was in tears for no fault and reputation at stake for a careless *****..guests immediately blame the nearest employee. Invariably, the item turns up. When a guest accused one of my staff members of stealing her iPod, I ran a key report and viewed security camera footage, then called her back to ask if she had checked with the stream of visitors to her room late that night. I didn't hear back. Store your valuables in the safe.
An eye for an eye. In today's economy, hotels aren't particularly enthusiastic about doling out freebies if we're not at fault. If we messed up, however, the matter should be resolved to your satisfaction. If you feel you deserve compensation, be candid-otherwise you might get a fruit basket. But be reasonable. If you want a large cash payout, you'd better be missing a limb. If you invent or exaggerate a story to get free stuff, you might get it, but you'll probably end up in hell.
Complain up. If the issue arises after checkout, send an email to the manager, who can copy it to other departments and, theoretically at least, resolve the matter quickly.
Bad things happen, even at the best places. The true test lies in how staff members respond. A little praise goes a long way. At times it may seem otherwise, but we're in this business because we love to please. Enjoy your dinner i say ladies;-)
I don't mind, though. Bad service stories are fascinating. But often, as I hear the teller describe how the entire hotel staff conspired to ruin her stay, I see a different side. I see employees trying to help, and I see guests getting in the way. And I can't help but think that if travelers had a bit more insight into how hotels worked, they'd have more time to enjoy their trips. And I'd have more fun at cocktail parties.
Complaints are good, I always thought to myself but what gets sticky is when a customer tries to play dirty during sales calls and manipulates the boss and me (two parties) so one would succumb to pressure(my boss)and the customer wud get the benefit of a good rate..only if my boss had better sense & not think i was in it to loot him.But if you set expectations the hotel can't meet, such as a lake view without telling em the lake dries up in April ..u're in 4 trouble.., resist the temptation to shift the blame.
Yes, it feels good to unload on friends, colleagues and random strangers, but repetition heightens feelings of victimization, and chances are they're not listening anyway. If the issue is minor, speak to the front desk. If it's significant, ask for the duty manager. If tears and family heirlooms are involved, contact the general manager. If there's blood, call 911.
Now i work for a stand alone,undoubtedly the responsibility is immense,the free time =Nil ,position better.salary= I deserve better...but the owners are great,the politics still looms heavy but the good part is its a non-transferable job ..and i can stay put in apni dilli...
Hotels/Reputed Restaurants will go to great lengths to appease guests, but it's kind of hard if you're throwing furniture or lunging at our throat. Ladies are discouraged from standing sullenly aside while their husband complains, uttering little huffs to convey feelings about their husband (wimp) and the manager (moron). Gentlemen, no need to inform us of your net worth, company balance sheet, (as i never get a portion anyway),shoe size or number of Twitter followers. By virtue of being dissatisfied, you're important enough.
The other day a lady told me concierge saying she left her glares at the concierge counter and the girl flicked it..Poor girl was in tears for no fault and reputation at stake for a careless *****..guests immediately blame the nearest employee. Invariably, the item turns up. When a guest accused one of my staff members of stealing her iPod, I ran a key report and viewed security camera footage, then called her back to ask if she had checked with the stream of visitors to her room late that night. I didn't hear back. Store your valuables in the safe.
An eye for an eye. In today's economy, hotels aren't particularly enthusiastic about doling out freebies if we're not at fault. If we messed up, however, the matter should be resolved to your satisfaction. If you feel you deserve compensation, be candid-otherwise you might get a fruit basket. But be reasonable. If you want a large cash payout, you'd better be missing a limb. If you invent or exaggerate a story to get free stuff, you might get it, but you'll probably end up in hell.
Complain up. If the issue arises after checkout, send an email to the manager, who can copy it to other departments and, theoretically at least, resolve the matter quickly.
Bad things happen, even at the best places. The true test lies in how staff members respond. A little praise goes a long way. At times it may seem otherwise, but we're in this business because we love to please. Enjoy your dinner i say ladies;-)
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